| Service |
T&C |
The Internet |
The Airlines |
| Friendly, personal service |
YES |
No |
Some |
| Dedicated Agent |
YES |
No |
No |
| Searches for ALL fares |
YES |
No |
No |
| Account Management |
YES |
No |
No |
| One-stop shopping for travel needs |
YES |
Some |
No |
| Unbiased travel advice |
YES |
No |
No |
| Time Savings |
YES |
No |
No |
| Ticket Voids/Exchanges |
YES |
No |
Some |
| Problem solving assistance |
YES |
Some |
Some |
| Online travel itineraries/real time |
YES |
Some |
Some |
| Unused e-ticket tracking software |
YES |
No |
No |
| Discounts on air, cars and hotels |
YES |
No |
No |
| Customized online booking tools |
YES |
No |
No |
| Customized travel reports |
YES |
No |
No |
| Quality Assurance software |
YES |
No |
No |
| Average agent experience 10 years |
YES |
No |
No |
| Personalized 24 hour service |
YES |
Some |
Some |
| Group/Meeting & Incentive Travel |
YES |
No |
Some |
| Complimentary local courier service |
YES |
No |
No |
| Travel policy review/consultation |
YES |
No |
No |
| Enroll and maintain FF programs |
YES |
No |
Some |
| Consolidator (wholesaler) ticketing |
YES |
No |
No |
| Local airline, hotel, car relationships |
YES |
No |
No |
| Credit card reconciliation |
YES |
No |
No |
| Woman Business Enterprise |
YES |
No |
No |